Customer Analytics

             We understand that Customer analytics is becoming more and more important for businesses around the world. Customer Analytics is helping organizations predict purchase patterns, customer behaviors, lifestyle preferences, and offering them hyper-personalized propositions. Data, technology, and predictive analytics are being used to redefine customer interactions.

            Comprehend dynamic customer behavior, drive customer loyalty, strengthen customer relationships, and fuel new revenue streams. Building a loyal customer base is the ultimate goal of every business.

Customer Segmentation

             In today’s highly competitive business world, creating a unique value proposition and a good enough reason to be chosen by ideal prospects is crucial to success. But this can only be achieved when businesses offer value proposals that are in-line with customer needs. And since customer needs and preferences differ based on numerous factors, there is a growing need to create customer segments.
Do you know which customer segments you should target to drive value for both your customers and business? Customer segmentation analytics provides this kind of insight that aids decision-making in real-time.
Tap into our domain knowledge and expertise in customer segmentation analytics to generate actionable customer insights. Our solutions also enable ongoing customer segmentation capabilities through real-time data dashboarding and reporting that empower businesses to make the right decisions to increase MROI and customer satisfaction.

            we provide services, support and solutions to clients in various Industry verticals. A few from the industry verticals that we work closely are cutting edge technology companies, hospitality, educational institutions, well-known retail sectors, online and E-commerce Businesses, financial sectors, Telecom, Banking, manufacturing, Insurance, Logistics sectors.

Customer Loyalty and Churn Analysis

             The cruel reality of the modern business world, coupled with the paradigm shift, reflects on the fact that it costs far more to acquire a new customer than to retain an existing customer. Given the high costs of acquiring new customers, solutions to improve customer loyalty, and reduce customer churn are gaining popularity across industries. icloudaspire helps clients formulate strategies to retain loyal customers and reduce churn. We also offer solutions that can be custom-built to suit one’s customer base of loyal clientele. Leveraging our solutions can also help you improve customer relationships, identify profitable segments, and win back lost customers by enhancing customer loyalty.

Customer Promotion index and satisfaction

             Customers today expect consistency in services across channels. As such, anticipating customer expectations and enhancing customer satisfaction are the two main challenges that businesses face today. icloudaspire, through its comprehensive portfolio of customer satisfaction analytics solutions, can help you create a seamless customer experience and enhance customer satisfaction within a stipulated deadline. With a proven track record and years of expertise in designing and delivering customized customer satisfaction analytics solutions, our robust customer segmentation frameworks ensure you gain in-depth insight into your customers’ needs and behavior. Our innovative, analytics-driven approach also helps clients better understand their customers by tracking key metrics that impact customer satisfaction rates, including churn drivers, customer service experiences, and sales campaign success.

             Without comprehensive views on business growth, customer journeys, cash-flows, customer experience, and customer purchasing behavior, it’s nearly impossible for businesses to achieve their end-goals. Calculating the net promotion index can help businesses gain insights into customer experience and gauge their marketing campaigns’ effectiveness. Businesses can also use the net promotion index to strengthen customer relationships, provide tangible value propositions throughout the customer journey, and deliver an experience that resonates with their customers’ needs and preferences. At icloudaspire, we adopt a comprehensive approach to net promoter index calculation, one that leverages advanced analytics and cross-platform customer insights. We also offer end-to-end solutions around customer experience management by complementing the net promoter index with insights from various points along the customer journey.